Registrant Help

SignMeUp provides online registration services for organizations, events and meetings. Search for events in your area by clicking the FIND EVENT link located in the top line of the page header. You can search by Keyword (if you are looking for a specific event), and/or Activity Type, and/or State. Search results can be listed in date, activity type, or state order.

SignMeUp provides online registration services for organizations, events and meetings. The charge on your credit card statement is the registration fee. Click here to look up the charge.

You must have the following:

- First four and last four numbers of your credit card
- Credit card expiration date (MM/YY)
- Amount of the charge
- Date of the charge.

Please determine if the extra charge (or charges) on your online credit card statement is a pending charge. If so, your bank will cancel it in a few days. A pending charge appears, most likely, because you submitted incomplete or inaccurate information when submitting payment. Even if you received an error message, your credit card company will place a pending line item in your online statement. A final charge will be completed only for successful registrations for which you received a confirmation code.

If none of the charges is pending, please contact our Support Team. Make sure to include your name, email address, and the first and last four digits of your credit card number.

If you received two confirmations with two different confirmation numbers, then you have submitted two separate registrations. Under our agreement with you and with the online registration form's Administrator, we are not permitted to refund a registration. Please contact the Administrator for resolution. You can find Administrator contact information on your screen and email confirmations, and on the front of the online registration form.

Please click here to request a copy of your email confirmation. Enter the email address that you used to register and the approximate date of your registration. If your registration attempt was successful we will email a copy of your confirmation within one hour.

To protect against credit card fraud, the billing address you input during the registration process is compared to the address your credit or debit card issuer uses for verification purposes. You may receive an Address Verification Service (AVS) error even though the billing address you input exactly matches the address on your credit or debit card statement. This is because many credit and debit card issuers subscribe to a service that maintains cardholder address information for fraud prevention purposes. Your card issuer is responsible for supplying and updating this information, and your verification address may not be updated.

When processing your registration, if your card issuer notifies us that the address you input does not match its verification address, you are not registered and you will not be charged for the transaction. However, you may have a "pending" line item for the charge amount on your statement. Your bank will cancel this pending item in a few days according to its schedule.

If you receive an AVS error on our website, there are a few things you can do to try to complete the registration:

-Ensure that the billing address you supplied is exactly the same as your card issuer’s verification address. If you recently moved try your previous address.
-Your card issuer may not have updated its records or notified the verifier of any changes. Contact your issuer to ensure that the verification address (as opposed to the mailing address) has been updated.
-Try a different credit/debit card.
-If available for this Form, choose to pay by check.

The administrator has access to your registration information, and each administrator handles change requests differently. Please contact the administrator directly. You may find administrator contact information in several places, including:

- The front of the online registration form under the heading "Questions? Contact the administrator"
- If you have registered online, on your screen and email confirmations.

If you lost your Internet connection before submitting payment information or if you are getting an error message, please contact our Support Team and tell us:

- The specific message that appears
- The page you were on when you got stuck
- Also make sure to include your name, email address, and the event, membership, or subscription for which you were trying to register

SignMeUp provides online registration services for organizations, events and meetings. Although we work closely with our clients, we do not have information about each organization, event, meeting or subscription beyond what appears on the online form. If you have a question not related to the online transaction, please contact the organizer directly.

The organizer details are located on:

- The front of the online registration form under the heading "Questions? Contact the administrator"
- If you have registered online, on your screen and email confirmations.